Support

Sunny Bay

Write to us

Questions, bugs or a purchase that did not arrive? Write to contact@arktik.tech and include your device model and, if possible, a screenshot.

Frequently asked questions

I bought gems but did not receive them

Make sure you are online, then close the game completely and open it again. The game checks for unfinished purchases every time it starts and adds the missing gems automatically.

How do I get a refund?

Payments are handled by Apple. Request a refund at reportaproblem.apple.com.

Where is my progress saved?

On your device. Deleting the app deletes your progress.

I bought “No ads” and got a new iPhone

Open the game, go to Settings and tap Restore purchases. Use the same Apple account you bought it with.

How do I turn reminders on or off?

In the game: Settings → Reminders. If you once said no to notifications, iOS asks only one time, so turn them on in iPhone Settings → Notifications → Sunny Bay.

The board is full

Tap an item and choose Store to put it in the storage, sell the items you do not need, or open a new spot on the board. More storage slots can be bought with gems.

When do the daily tasks change?

At midnight on your iPhone’s clock. Rewards you have not claimed by then are lost, so claim them first.

How do I turn off in-app purchases?

On iPhone go to Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases.